Returns & Exchanges

At Cookiecrumbs, we take pride in our fresh-baked treats and want you to be completely satisfied with your order. Due to the perishable nature of our products, we offer replacements or refunds for any items that arrive damaged or do not meet our quality standards.

Return Process

• 1.
  Contact Support

  Email our crumbs-care team within 48 hours of receiving your delivery with your order number and a brief description of the issue.

• 2.
  Provide Documentation

  Attach clear photos of the packaging and the product so our bakers can assess the damage or quality concern for our records.

• 3.
  Review Process

  Our team will review your claim within 24 hours to determine if a full refund or a fresh replacement shipment is the best solution for you.

• 4.
  Resolution

  Once approved, we will immediately process your refund to your original payment method or dispatch a new batch of cookies to your doorstep.